The Promotion of Access to Information Manual (PAIA Manual)

Published on 01 September 2021

The PAIA Manual (“Information Manual / Section 51 Manual”)

This manual is compiled in terms of Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (“Information Act”) in order to assist persons requesting access to records in the possession or under the control of Pearson South Africa Pty Ltd and to promote a culture of accountability and transparency in Pearson by giving effect to: 

(a) the Information Act; 

(b) the protection of information processed by Pearson in terms of the Protection of Personal Information Act No 4 of 2013;

(c) the constitutional right of access to any information that is held by Pearson, and that is required for the exercise or protection of any right, in terms of section 32(i)(b) of the Constitution, 1996; and 

(d) to provide for any matters connected therewith. 


1. Contact Particulars

Information Officer: Amalia Louw (Senior Legal Counsel)

Email Address:

Telephone Number:  +27 (0)21 532 6000

Street Address:

Pearson Holdings Southern Africa Pty Ltd,

4th Floor, Auto Atlantic,

Corner Hertzog Boulevard and Heerengracht,

Cape Town 8001,

Postal Address: PO Box 396, Cape Town, 8000


2. The South African Human Rights Commission Guide

Any person who wishes to exercise any right contemplated in the Information Act, may obtain a copy of the Information guide issued by the Human Rights Commission, from: 

The Human Rights Commission;

Private Bag 2700;

Houghton; 2041.

Telephone: 011-484 8300

Facsimile: 011-484 7149


3. Notices Published for Public Access

Notices made available to the public without request will be published in the Pearson official website, namely:

4. A Description of Available Records

In compliance with applicable legislation, copies of the following pieces of legislation and other records are available:


Basic Conditions of Employment Act No 75 of 1997

Attendance registers

Companies Act No 71 of 2008

Compensation of Occupational Injuries and Diseases Act No 130 of 1993 Founding / Registration Documents
Consumer Protection Act No 68 of 2008 Licences and certificates
Copyright Act 98 of 1978 Minutes of Management Meetings
Customs and Excise Act No 91 of 1964
Conditions of Service
Electronic Communications and Transactions Act No 25 of 2002 Employee Records
Employment Equity Act No 55 of 1998 Industrial and Labour Relations Records
Finance Act 35 of 2000 Information relating to Health and Safety Regulations
Harmful Business Practices Act 23 of 1999 Pension and Provident Fund Records
Income Tax Act No 58 of 1962 Performance Appraisals
Medical Schemes Act 131 of 1998 Personnel Guidelines, Policies and Procedures
Insolvency Act No 24 of 1936 Remuneration Records and Policies
Intellectual Property Laws Amendments Act 38 of 1997
Salary Surveys
Labour Relations Act No 66 of 1995 Skills Requirements
National Credit Act No 34 of 2005 Staff Recruitment Policies
Occupational Health and Safety Act No 85 Of 1993 Statutory Records
Patents Amendment Act No 20 of 2005 Training Records
Pension Funds Act 24 of 1956 Brochures on Company Information
Promotion of Access to Information Act No 2 of 2000 Client and Customer Registry
Protection of Personal Information Act No 4 of 2013 Contracts and Agreements
Skills Development Levies Act No 9 of 199 Sales Records
Trademarks Act No 194 of 1993 Information relating to Work-In-Progress
Unemployment Contributions Act 4 of 2002 Marketing and Future Strategies
Unemployment Insurance Act No 30 of 1966 Marketing Records
Value – Added Tax Act No 89 of 1991 Production Records

5. Process for Requesting Access to Records is Pearson’s official webpage available to anyone who has access to the internet. Any person who wishes to request access to information that is not made available to the public by means of publication to the Pearson official website is required to post or email a formal request to any of the Information Officer/s listed in Paragraph 2 above.

6. Prescribed Fees

Information, other than that readily available on the Pearson website, is available in hard copy, at a fee of R1.50 per page plus VAT plus postage. All requests must be made to the Information Officer(s) as listed in Paragraph 2 above.

7. Restricted Information

In Compliance with relevant Data Privacy Laws, Pearson will not entertain any requests for information pertaining to Employee details held by the HR Department or any other Department. Should you seek access to a record held Pearson, we will require you to verify your identity and to specify the information to which you require access. A fee may be charged for providing access as provided in paragraph 6 above.

8. Remedies Available in Respect of an Act or Failure to Act by Pearson

If a request for information in terms of this manual is declined or ignored by Pearson, the Requester may, within 60 days lodge an internal appeal against the decision or conduct of the information Officer, in accordance with the provisions of section 75 of the Information Act.

If an internal appeal is lodged after expiry of the prescribed period, Pearson will, on good cause shown, allow late lodging.

9. Updates to this Information Manual

This document is subject to an annual update from the date of publication. We reserve the right to modify this Information Manual from time to time.