Preface
Guided tour of the book
How to use this book
How to use the QR codes in this book
About the authors
Part One
Introduction
1. Operations management
2. Operations performance
3. Operations strategy
Part Two
Design
4. Process design
5. Innovation and design in services and products
6. Supply network design
7. Layout and flow
8 Process technology
9. People, jobs and organisation
Part Three
Deliver – planning and controlling operations
10. The nature of planning and control
11. Capacity management
12. Inventory management
13. Supply chain management
14 Enterprise resource planning (ERP)
15 Lean synchronisation
16. Project management
17. Quality management
Part Four Improvement
18. Operations improvement
19. Risk management
20. Organising for improvement
Part Five Corporate social responsibility
21. Operations and corporate social responsibility (CSR)